3-207-489-11 (1)
Digital Color Printer
Instructions for Use
UP-D23MD
© 2003 Sony Corporation
For the customers in the U.S.A.
This equipment has been tested and found to comply
with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection again harmful
interference when the equipment is operated in a
commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction
manual, may cause harmful interference to radio
communications. Operation of this equipment in a
residential area is likely to cause harmful interference in
which case the user will be required to correct the
interference at his own expense.
You are cautioned that any changes or modifications not
expressly approved in this manual could void your
authority to operate this equipment.
This device requires shielded interface cables to comply
with FCC emission limits.
For the customers in Canada
This unit has been certified according to Standard CSA
C22.2 NO.601.1.
3
Table of Contents
4
Getting Started
Location and Function
of Parts and Controls
For details, refer to the pages given in parentheses.
System Overview
The UP-D23MD digital color printer is designed to
reproduce computer images on A-6 size paper.
You can print out computer image data in full color (with
256 shades per color, a total of more than 16,700,000
colors in all) in high resolution print mode
(approximately 403 dpi).
Front Panel
System Configuration
The following shows an example of a printer system
configuration.
Computer
Controls the printer operation.
A POWER indicator
Lights when the POWER switch of the printer is set
to ON.
Lights while the printer is printing.
Lights in orange in case of paper jamming or
occurrence of any other problem.
Digital color printer
Lights when a problem for ink ribbon occurs.
Lights when a problem for paper occurs.
The printer allows you to check the printer
operating condition according to the lighting
conditions of the PRINT indicator, ALARM
indicator, PAPER indicator and RIBBON indicator.
For details, see “Indicators on the Front Panel” on
5
System Overview / Location and Function of Parts and Controls
F Paper output slot
Printed pages are ejected here.
Supplied Accessories
The printer is packed together with the following
accessories. Check that nothing is missing from your
package.
Load paper into this tray.
Press this switch to turn the printer on or off.
Paper Tray (1)
Stopper (1)
Rear Panel
USB connecting cable (1)
Software Licence Agreement (1)
CD-ROM (1)
Thermal head cleaning cartridge (1)
Before Using this Printer (1)
A
(USB) connector (7)
Notes
Connects to a computer or another USB peripheral
device with a USB cable (supplied).
• Retain the original carton and packing materials in
case you have to transport the unit in the future.
• Remove the ink ribbon cartridge and paper tray when
transporting the printer.
• When transporting the printer, secure the thermal
head. (For detailed information on how to secure it,
Press this button to secure the internal thermal head
when transporting the printer.
C - AC IN connector
Use a proper power cord for your local power
supply (not supplied).
D
Equipotential ground terminal connector
Used to connect to the equipotential plug to bring
the various parts of a system to the same potential.
6
Supplied Accessories
Assembly
Connections
To attach the paper tray
After connecting the USB connecting cable (supplied)
to the printer and the computer, connect the power cord.
For details about the printer connection, refer to the
manuals for the computer or other peripheral devices.
For details of how to load the ink ribbon and paper, see
Notes
• Before connecting the printer to the computer, turn off
the printer, computer, monitor, and all peripheral
devices connected to the computer.
• Before connecting the printer to the computer,
disconnect the power cord from the printer. Connect
the power cord to the printer only after connecting the
printer and the computer.
• The printer is provided with a USB interface that can
be connected to any computer equipped with a USB
interface.
• Follow the connection procedures described in the
computer manual.
• Make sure that the interface cable is connected
securely at both ends.
Paper tray
• The printer drive software provided with the printer is
not suitable for using the printer connected to a
network.
• Operation of the printer is not guaranteed for
connection to a USB hub.
USB Port Connection
to
(USB) connector
USB connecting
cable
7
Connections
b)
If your OS is Windows98/ME, up to Full-speed
USB is supported.
Installing the Printer
Driver
Install the printer driver provided with the printer. For
detailed instructions on how to install the printer driver,
refer to the Readme.txt file on the printer driver installer
disc.
Note
When the UP-D23MD is connected to the computer
with the power turned on, do not turn your computer to
standby mode (suspend status) or in pause mode. Doing
so may cause a malfunction of the operation.
About USB (Universal Serial Bus) Specification
Revision 2.0
• The UP-D23MD complies with the USB 2.0
specification.
• USB 2.0 is a newer standard than USB 1.1, but
provides backward compatibility.
• USB 2.0 supports Hi-speed USB, in addition to the
existing Full (Low) speed.
• The UP-D23MD can be connected as Full-speed in a
USB 1.1 environment. However, to use the UP-
D23MD with Hi-speed USB functions in a USB 1.1
environment, the following requirements must be met.
– Computer
A computer which supports Hi-speed USB
(conforming to the USB 2.0 specification)
a)
– OS
Windows2000/XP
b)
– USB 2.0 device driver
USB 2.0 device driver produced by Microsoft
Corporation. (Operation using USB 2.0 drivers
other than ones produced by Microsoft Corporation
is not guaranteed.)
– USB 2.0 cable
Use the 2-m cable supplied with the UP-D23MD.
a)
Operations of all of devices which conform to USB
2.0, or all USB 2.0 extension boards/extension
cards cannot be guaranteed.
8
Installing the Printer Driver
• Do not touch the ink ribbon or place it in a dusty
location. Finger prints or dust on the ink ribbon will
result in imperfect printing or malfunction of the head.
• Use the ink ribbon and paper supplied with the
printer for the initial operation check of the
printer.
Operation
Before Printing
1
Open the front panel by pulling the front panel
toward you.
This section describes the operations below that must be
made before printing, but after mounting the paper tray
making the necessary connections (see “Connections”
• Loading an ink ribbon (See below.)
Once the above operations have been completed, there
should be no need to repeat them during routine printing.
Perform them only as necessary.
Notes
• You can replace the ink ribbon or load paper
regardless of whether the power is on or off. However,
turning off the power will cause the image stored in
the memory to be lost.
Note
Be sure not to open the front panel when printing.
• Use the ink ribbon and paper contained in the same
package as a pair. Before attempting to load an ink
ribbon or paper, make sure that the combination of the
ink ribbon and paper is compatible. When either an
ink ribbon or paper has been exhausted, replace both
the ink ribbon and paper at the same time.
• Use only ink ribbon and paper designed for use with
this printer. Failing to do so is likely to result in
malfunctions. (See“Ink Ribbon and Paper” on page
15.)
2
Remove the spent ink ribbon.
When you use the printer for the first time, this
operation is not required.
Loading an Ink Ribbon
Load an ink ribbon into the printer’s ink ribbon
compartment.
Notes
• When you use the printer for the first time, the
thermal head may be out of position. Before
attempting to use the ink ribbon, turn on the power
under the condition where the front panel is closed
so that the thermal head is placed at the correct
position.
• When transporting the printer, remove the ink ribbon
and secure the thermal head.
• If a blank sheet of paper is ejected, and the RIBBON
indicator lights, the ink ribbon has been exhausted.
Replace the paper together with the ink ribbon. Do not
reuse the ejected blank paper.
• Once an ink ribbon has been completely used up,
replace it. An ink ribbon is not reusable.
• Do not rewind the ink ribbon for reuse.
9
Before Printing
3
Remove any slack from the ink ribbon.
while you are printing or cleaning the internal
thermal head.
Note
If the ribbon is left slack, it may be damaged when
inserted.
Push the point marked
“PULL OPEN”.
Wind the spools in the
Start position marker
direction of the arrow until the
start position marker appears
as illustrated.
When storing ink ribbon cartridge:
• Avoid placing the ink ribbon in a location subject to:
– high temperatures
– high humidity
– excessive dust
4
Load the new ink ribbon into the ink ribbon
compartment.
– direct sunlight
• Store a partially used ink ribbon in its original
packaging.
If your ink ribbon should tear
Repair the tear with transparent tape. There should be no
problem with using the remaining portion of the ribbon.
Transparent tape
Insert the hole of the
handle of the ink
ribbon over the
protruberance of the
printer.
Turn the spools in the direction of the arrow to
remove any slack until the transparent tape
cannot be seen.
5
Close the front panel by pushing the point marked
with “PULL OPEN”.
Note
Be sure to close the front panel completely. If you
do not, a paper jam or a malfunction may occur
10
Before Printing
• Do not place different types of paper in the tray at
the same time.
Loading Paper
To load paper, follow the procedure below. Be careful
not to touch the printing surface.
Set the paper securely
under the tab.
Notes
• Use only paper recommended. Failing to do so is
likely to result in malfunctions such as paper jams.
Riffle the paper with
the protection sheet.
• When a blank sheet of paper is ejected and the
RIBBON indicator lights, the ink ribbon has been
exhausted. Replace the paper together with the ink
ribbon. Do not use the ejected blank paper.
Place the paper
along with the
protection sheet
in the paper tray
with the printing
surface facing
up.
1
Remove the paper tray.
Front
Partition
3
4
Remove the protection sheet placed on the top of
the paper.
2
Place the paper in the paper tray so that the printing
surface faces up with the protection sheet on top.
When the UPC-21L printing pack is used: Lay
the partition down.
When the UPC-21S printing pack is used: Raise
the partition.
Slide the paper tray back into the printer until it
clicks into place.
When storing the paper
• Avoid storing the paper in a location subject to:
– high temperatures
Notes
• The paper tray holds up to 50 sheets of paper
when the UPC-21L printing pack is used and 80
sheets of paper when the UPC-21S printing pack
is used.
– high humidity
– excessive dust
– direct sunlight
• Use the original package for storing unused paper.
• When handling the paper, do not touch the
printing surface. Dust or finger prints are likely to
cause unsatisfactory printing or malfunction of
the head. Grasp the paper by the printing surface
protection sheet.
• When loading the paper, load the paper so that it
lays flat in the paper tray. If the paper is curled, it
will overflow from the paper tray and paper may
not be fed properly. Be sure to riffle the paper
along with the protection sheets before
attempting to place the paper in the paper tray.
Attaching the stopper
When multiple printouts are being ejected, printouts
accumulated on the paper tray may be pushed out of the
paper tray when a new printout is ejected.
11
Before Printing
To prevent them from being pushed, attach the supplied
stopper as illustrated.
Printing
Before printing
• Ensure that the printer is properly connected to the
computer.
• Ensure that the ink ribbon and paper are properly
loaded.
• Ensure that the printer driver has been installed.
POWER indicator
PRINT indicator
ALARM indicator
Insert the edge of the paper tray into this groove.
RIBBON indicator
PAPER indicator
v
1
Note
Do not leave more than 10 sheets of ejected printouts on
the paper tray. Doing so may cause a paper jam.
1
Press the POWER switch to turn the printer on.
The POWER indicator lights.
PRINT, ALARM, RIBBON and PAPER indicators
light at the same time, then all of them go out.
Notes
• Turn the printer on first.
• Do not turn the computer off and on while it is
accessing a hard or floppy disk.
2
3
Turn on the power of the computer.
Execute the print job with software application.
While the printer is receiving the image data from
the computer, the PRINT indicator blinks.
While the printer is printing, the PRINT indicator
lights.
Note
• Do not turn off the power during printing. If you do so,
paper may not be ejected and may jam in the printer.
• Do not pull the paper out till the printer finishes
printing.
• You can make multiple copies of identical printouts.
However, the printer may stop printing for various
reasons. In such a case, remove the printouts
12
Printing
accumulated on the paper tray. The printer will start
automatically to print the remaining copies.
If the printer does not print
The printer will fail to print when the ALARM, PAPER,
and/or RIBBON indicator light.
For details, see “Indicators on the Front Panel” on page
If the paper or ink ribbon runs out during
printing
The printer stops the printing operation.
Load the paper into the paper tray and the ink ribbon.
Printing of remaining copies is automatically started.
When storing your printouts
• Avoid storing the printout in a location subject to high
temperatures, high humidity, excessive dust and direct
sunlight.
• Do not stick tape on a printout. Also, avoid leaving a
plastic eraser on a printout or placing a printout in
contact with materials which contain plasticizer
(under a desk mat, for example).
13
Printing
and may even develop a fault if you persist in using it.
If condensation forms, turn off the power and leave the
printer to stand for at least one hour.
Miscellaneous
• If the printing pack is subjected to wide or sudden
changes in temperature, condensation may form on
the ink ribbon or paper. This will cause the printer to
malfunction. Also, if the printing pack is used in this
state, spots are likely to appear on the printout.
Therefore, avoid storing the printing pack in locations
subject to wide or sudden changes of temperature.
• To store a half-used printing pack, replace it in its
original packing and reseal the package. If possible,
keep the sealed printing pack in a cool, dark location.
To subsequently use the printing pack, place it, in its
sealed package, in a warm room for several hours.
Doing so prevents condensation from forming when
the printing pack is removed from its package.
Precaution
Safety
• Operate the printer using the power source specified in
• Be careful not to damage the AC power cord by
placing or dropping heavy objects on it; it is dangerous
to use the unit with a damaged AC power cord.
• If you do not intend to use the unit for a long time,
disconnect the AC power cord.
• Unplug the AC power cord by grasping the plug, not
the cable itself.
• Do not disassemble the unit.
• Do not remove the cover. There is a danger of electric
shock from the internal parts.
Location
To prevent internal heat built-up, leave enough room
around the printer for air to circulate through the vents
on the left hand side and top of the cabinet.
• Be careful not to spill water or other liquids on the
unit, or to allow combustible or metallic material to
enter the cabinet. If used with foreign matter in the
cabinet, the unit is liable to fail, or present a risk of fire
or electric shock.
• Ventilation holes are provided to prevent the unit from
overheating. Be careful not to obstruct them with other
units or by covering the unit with a cloth, etc.
• If the unit malfunctions or if a foreign body falls into
the cabinet, disconnect the AC power cord
immediately and consult your Sony service facility or
your Sony dealer.
Before Transporting the Printer
Before transporting the printer, use the following
procedure to remove the supplied accessories and then
put them back into their original packing. Transporting
the printer with the supplied accessories still installed
may cause malfunctions.
1
2
Remove the ink ribbon and the paper tray.
Secure the internal thermal head, as follows:
1 Turn on the printer.
2 Press the TRANSPORT LOCK button on the
rear panel of the printer.
Installation
The PRINT, ALARM, RIBBON and PAPER
indicators are blinking and the printer operation
tone keeps sounding for about two seconds.
3 When the printer operation tone stops
sounding, turn off the power of the printer.
• Avoid placing the unit in a location subject to:
– mechanical vibration
– high humidity
– excessive dust
– direct or excessive sunlight
– extremely high or low temperatures
• Do not use other electronic equipment near the unit.
The unit will not work properly in strong
electromagnetic fields.
The thermal head is now secured.
To release the thermal head
Turn on the printer again. The thermal head moves so
that you can now install the ink ribbon again.
• Do not place a heavy object such as a monitor on the
printer.
Condensation
• If the printer is subject to wide or sudden changes in
temperature, such as when it is moved from a cold
room to a warm room or when it is left in a room with
a heater that tends to produce large amounts of
moisture, condensation may form inside the printer. In
such cases the printer will probably not work properly,
14
Precaution
Cleaning
Ink Ribbon and Paper
Both paper and an ink ribbon are necessary for printing.
Use the ink ribbon with the paper contained in the same
package.
Note
Be sure to turn off the power of the printer before
cleaning.
UPC-21S Color Printing Pack
Contains color ink ribbon cartridge and paper.
Color ink ribbon, 3 rolls
90 × 100 mm (3 5/8 × 4 inches) size paper, 1 package (80
sheets) × 3
Cleaning the cabinet
Clean the cabinet, panel and controls with a soft dry
cloth, or a soft cloth lightly moistened with a mild
detergent solution. Do not use any type of solvent, such
as alcohol or benzine, which may damage the finish.
UPC-21L Color Printing Pack
Contains color ink ribbon cartridge and paper.
Color ink ribbon, 4 rolls
100 × 144 mm (4 × 5 3/4 inches) size paper, 1 package
(50 sheets) × 4
Cleaning the thermal head
Clean the thermal head with the thermal head cleaning
cartridge (supplied) if the printout quality deteriorates,
for example, when the white stripes begin to appear on
the printout.
It is recommended that you clean the thermal head after
every 10 packs of paper to keep the printout quality at its
best.
Note
If the paper has been exhausted, replace the ink ribbon
together with the paper.
1
2
Remove the paper tray and remove the paper.
Place the cleaning sheet in the paper tray so that the
shiny surface faces down.
Notes
• Be sure to use the cleaning sheet supplied with
the UPC-21L/21S color printing pack.
• Do not reuse the old cleaning sheet.
3
Load the cleaning cartridge into the ribbon
compartment.
Immediately after you load the paper tray with the
cleaning sheet and cleaning cartridge, the RIBBON
indicator goes off and the printer starts cleaning the
thermal head automatically.
When the printer has completed cleaning the
thermal head, the RIBBON indicator goes on again.
Note
When you load the cleaning cartridge into the ink
ribbon compartment with the printer’s power on,
the printer starts cleaning.
If the printer is not turned on, even though you turn
on the power after loading the cleaning cartridge,
the printer will not start cleaning.
15
Ink Ribbon and Paper
Protection against harmful ingress of
water:
Specifications
Ordinary
Degree of safety in the presence of
flammable anesthetics or oxygen:
Not suitable for use in the presence
of flammable anesthetics or oxygen
Mode of operation:
Power requirements
100 to 120 V AC, 50/60 Hz
(for 100 to 120 V AC users)
220 to 240 V AC, 50/60 Hz
(for 220 to 240 V AC users)
Continuous
Input Current 1.8 A max. at 25°C
(for 100 to 120 V AC users)
1.0 A max. at 25°C
Design and specifications are subject to change without
notice.
(for 220 to 240 V AC users)
Operating temperature
5°C to 35°C (41°F to 95°F)
Operating humidity
20% to 80% (no condensation allowed)
Storage and transport temperature
–20°C to 60°C (–4°F to 140°F)
Storage and transport humidity
20% to 90% (no condensation allowed)
Approx. 212 × 125 × 395 mm (w/h/d)
(8 3/8 × 5 × 15 5/8 inches)
Dimensions
Mass
Approx. 6.5 kg (14 lb 5 oz)
Printing system Sublimation heat transfer printing
Printable pixels When using the UPC-21S and printing
the full-image: 1520 × 1144 dots
When using the UPC-21L and printing
the full-image: 2000 × 1520 dots
Total gradation 256 levels each for yellow, magenta,
and cyan
Printing time When using the UPC-21S:
When the printer is set to high
speed: Approximately 19 seconds
When using the UPC-21L:
When the printer is set to high
speed: Approximately 29 seconds
Thermal head 15.87 dots/mm
(USB) connector
Universal Serial Bus (USB)
Specification Revision 2.0
Input connector AC IN (for power input)
Supplied accessories
Paper tray (1)
USB connecting cable (1)
Thermal head cleaning cartridge (1)
Stopper (1)
Software License Agreement (1)
Before Using this Printer (1)
CD-ROM (1)
Optional accessories
UPC-21L Color Printing Pack
UPC-21S Color Printing Pack
Medical Specifications
Protection against electric shock:
Class I
16
Specifications
Troubleshooting
Indicators on the Front
Panel
If a problem occurs, the indicators on the front panel
such as PRINT, ALARM, RIBBON and/or PAPER light
or blink to indicate the problem condition. the following
table shows the relation between lighting or blinking
condition of each indicator and possible cause and
remedies.
The following troubleshooting checks will help you
correct the most common problems you may encounter
with your unit. Before proceeding with these trouble
checks, first check that the power cord is firmly
connected. Should the problem persist after you have
applied the remedy, unplug the unit and contact your
Sony dealer or local authorized Sony service facility.
Symptoms
Possible causes and remedies
Indicators
Lighting
PRINT
Possible cause and
remedies
The printer does not
print, even if the
command is sent
from the computer.
•
The POWER switch of the printer is
not set to ON.
Blinking
tSet the POWER switch of the
Printing
printer to ON.
•
Connections may not be correct.
tCheck connections and rectify, if
PRINT
PRINT
Data receiving
The thermal head is being
(In this case, heated so that the printer is
it blinks
slowly.)
ready to start.
RIBBON
•
The ink ribbon has been
exhausted.
The printout color is The paper is not loaded correctly.
tReplace the old one with
a new ink ribbon. (See
page 9.) (The ink ribbon
cannot be reused.) In this
case, if the white paper is
ejected. Discard this
paper.
The ink ribbon has torn.
tRepair the torn ink
very pale.
tCheck which side of the paper is the
printing side, then load the paper
The ink ribbon cannot
be loaded.
•
You may be trying to load an ink
ribbon that can not be used with this
printer has been loaded.
•
•
tLoad the appropriate ink ribbon.
•
The thermal is secured.
tTurn on the printer. The thermal
head moves so that you can now
install the ink ribbon. (See
page 14.)
PAPER
Paper has been exhausted.
tLoad the paper. (See
page 11.) Also, replace
the ink ribbon.
•
The paper tray is not
installed.
tInstall the paper tray.
(See page 7)
The blank paper is
ejected and the
RIBBON indicator
lights.
The ink ribbon has been exhausted. Do
not reuse the ejected blank paper.
ALARM and
PAPER
The ink ribbon and paper are
not compatible.
tUse the ink ribbon and paper
contained in the same
ALARM and
RIBBON
The wrong ink ribbon and the
paper are loaded when
replacing them because the ink
ribbon and/or paper run out
during printing.
tLoad the same ink ribbon
and paper as ones used
before replacing with new
ones.
17
Troubleshooting / Indicators on the Front Panel
Indicators
Lighting
Possible cause and
remedies
If the Paper Jams
Blinking
ALARM
•
The front panel is open.
tClose the front door
surely.
If the ALARM indicator lights on the front panel, or the
message “Paper jam. Printing is aborted. Please remove
the jammed paper and print again.” or “Motor or sensor
trouble. Printing is aborted after you press the PRINT
button and during printing. Please turn off the printer,
then turn it back on and print again.” appears on a
monitor of a computer during printing after you press
the PRINT button, the paper may have jammed inside
the printer.
•
Paper has jammed inside the
printer.
tRemove any jammed
paper from the printer.
The maximum number of
printouts has accumulated
on the paper tray.
•
tRemove the printouts.
Remove the jammed paper according to the process
described below.
Printing starts again.
Note
If you turn off the power of the printer, any images
stored in memory will be lost. After you finishing the
following operations and turning on the printer on again,
recapture the image into memory,
1
Remove the paper tray.
If any printouts have been ejected onto the paper
tray and have accumulated on the paper tray,
remove them before removing the paper tray.
2
Check whether any paper is jammed inside the
printer. If you find a jammed sheet, slowly pull it
straight out.
18
If the Paper Jams
If you cannot remove the jammed paper even if you
perform the operation in step 2, remove the jammed
paper according to instructions described in the
following “If you can not remove the jammed paper
yet”.
4
Remove the two screws with which the back cover
plate is secured, using a coin.
3
Load the paper into the paper tray correctly.
Set the paper securely
under the tabs.
5
Pull the back cover plate up and remove it from the
printer.
Notes
• Do not reuse the jammed paper. Discard that
paper.
• Use only paper recommended in this manual.
4
Re-insert the removed paper tray.
If you can not remove the jammed paper yet
Precautions
• Turn the printer power off and remove the power cable
from the printer. However, any images stored in
memory will be lost when you turn the printer off.
After finishing the following operations and turning
the printer on again, recapture the image into memory.
• When you turn the printer over, remove any
connecting cables. If cables are broken or bent, this
may cause fire or electrical shock.
6
Remove the jammed paper slowly, turning the gear
slowly in the direction of the arrow.
• When you remove the jammed paper, be careful not to
injure your fingers when touching the parts inside the
printer.
1
Be sure to set the power switch of the printer to off
and remove the power cable and other connecting
cables.
2
3
Remove the paper tray from the printer.
Turn the printer over.
If you still cannot remove the paper
Do not try to remove it forcibly. Contact your
nearest Sony dealer.
19
If the Paper Jams
7
Replace the back cover plate.
Note
When you put it back, be careful not to catch your
fingers or any other object in the back cover plate.
8
Secure the back cover plate using the screws
removed in step 4.
Confirm that the screw holes of the back side of the printer
and the back cover plate match before securing them.
When using the printer again
Confirm the following before using the printer again.
• Confirm that connecting cables and the power cable
are securely connected.
• Reset the paper tray in the printer.
• When you are removing the jammed paper according
to the instruction, the printer power is turned off.
Thus, the image to be printed has been lost. Capture
the image again.
20
If the Paper Jams
Sony Corporation
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